Overview

Turn on reminder channels (call, SMS, email) for a specific location and choose which templates it uses. Enabling a channel here allows it for appointments at that site — if a channel is off here, reminders for appointments at that location will not send through that method.

Before you begin

• Access to Config > Reminders > Locations.

Steps

1. Go to Config > Reminders > Locations.
2. Find the location you want to update.
3. Click Edit on that location.
4. Open the Additional Settings tab.
5. Review the template selections — Call Template, SMS Template, and Email Template. Use these if this location should use a specific reminder template instead of the default.
6. Turn on the reminder channels you want this location to allow:
   • Call Reminders Enabled
   • SMS Reminders Enabled
   • Email Reminders Enabled
7. Leave any channel turned off if that location should not receive reminders through that method. (Example: for text and email reminders only, leave Call Reminders Enabled off.)
8. Click Save.
9. Repeat these steps for any other locations that should be reminder-enabled. 

Troubleshooting

• If reminders still aren't sending after enabling them here, then confirm the rest of the setup is in place. A reminder also needs an active reminder setting or booking notification setup, the matching template, and the channel enabled at the appointment type and provider/resource level if those are also being used.