Overview

Reset a user's password from Config> Organization Settings > Users. The system sends a new password to the user's email address on file.

Before you begin

• Access to Config> Organization Settings > Users.
• Confirm the user's email address is correct before resetting.

Steps

1. Go to Config> Organization Settings > Users.
2. Open the Users tab.
3. Find the user whose password needs to be reset (use the search bar if needed).
4. Open the user's Actions menu.
5. Click Reset Password.
6. Confirm the success message. The system sends a new password to the user's email address on file.

Troubleshooting

• If the user can't log in after a reset, then check that their email address on file is correct — the new password is sent there.
• If the user is locked out from failed login attempts, then also use Unlock User from the same Actions menu.