Work With All Split Documents From One Transmission

Creation date: 6/10/2026 1:22 PM    Updated: 6/10/2026 2:08 PM

Overview

This article helps you open and act on all documents created from the same original transmission. You may need this when a fax was split into multiple related items.

Steps

  1. Click Inbox.
  2. Open one of the split documents.
  3. Click Show All at the top of the document view.
  4. Review all visible documents from the transmission.
  5. Click Collapse All or Expand All if you want to change the page layout.
  6. Click Import All if every visible document is ready for the electronic health record (EHR).
  7. Click Delete All if every visible document should be removed from pending work.

Troubleshooting

  • If Import All is disabled, then at least one visible document is missing a patient, a document type, or another required import field.
  • If Delete All is disabled, then one or more visible documents may already be archived.