Open Automated Calls

Overview

Before you begin

• You need access to Config.

Steps

1. Click Config.
2. Click Intelligence
3. Click Automated Calls.
4. Click Outbound to manage outbound call actions.
5. Click Inbound to manage inbound call agents.
6. Click Call log to review call activity.

Troubleshooting

• If you do not see Inbound, then your organization may not have inbound agents enabled.
• If you do not see Automated Calls, then your role may not include access.