Upload Knowledge Base Documents
Creation date: 6/10/2026 1:35 PM
Updated: 6/10/2026 1:47 PM
Overview
This article helps you upload documents into the knowledge base. You may need this when you want agents or other tools to use file-based reference material.
Before you begin
- You need access to Knowledge Base.
- You need the source file ready.
- IMPORTANT: Knowledge Base document uploads support PDF files only. You can upload up to 10 files at one time, with a maximum size of 100 MB per file.
Steps
- Click Config.
- Click Intelligence.
- Click Knowledge Base.
- Stay on Documents.
- Click Upload.
- Complete the Upload Knowledge Base Documents dialog.
- Click Upload.
- Wait for the document list to refresh.
Troubleshooting
- If the upload does not start, then confirm supported file types and any size limits for knowledge base document uploads.
- If the document does not appear right away, then refresh the Documents list.