Overview

Use the Patient Attendance dashboard to review reminder performance, patient response behavior, and no-show trends. Then use what you learn to adjust your reminder setup and reduce missed visits.

Before you begin

• Access to the Home dashboards. 

Steps

1. Go to Home.
2. Open the selector at the top of the dashboard.
3. Select Patient Attendance.
4. Set your From and To date range. Choose a range with enough volume to see patterns clearly — a longer range is usually more helpful when judging whether reminder changes are working.
5. Start with the top summary cards — Appointments, No Show Rate, and Cancellation Rate — for a quick snapshot of attendance for the selected range.
6. Review the Patient Reminder Response Rate graph (the percentage of patients who responded to reminders):
   • A low response rate suggests patients aren't seeing, opening, or acting on your messages.
   • An improving response rate after a change is usually a good sign your setup is moving in the right direction.
7. Review the channel-specific confirmation graphs — SMS Confirmation Rate, Call Confirmation Rate, and Email Confirmation Rate — to see which channel gets the best response:
   • Strong SMS confirmation suggests text is your most effective channel.
   • Low call confirmation may mean you should reduce reliance on phone reminders or adjust timing.
   • Weak email confirmation may mean your email template is too long or easy to overlook.
8. Review the No Show Rate trend graph to see whether performance is improving, flat, or worsening. Look for spikes, and if you recently changed reminder timing, compare before and after.
9. Review the Cancellation Rate trend graph to see whether patients are cancelling ahead of time instead of becoming no-shows. A slightly higher cancellation rate can be healthier than a high no-show rate, because it gives staff a chance to refill the slot.
10. Review the Locations with highest no-show rate table to identify which sites struggle most and where reminder changes should happen first.
11. Review the Resources with highest no-show rate table to identify which providers or resources see the highest no-show percentages, which may need a different reminder strategy.
12. Review the Registration Rates graph to spot whether poor patient preparation may be contributing to missed visits. If registration completion is low, include registration or paperwork more clearly in your reminder workflow.

How to use what you learn to tweak reminders

• High overall no-show rate — review your Communication Timeline; consider sending reminders earlier, adding a reminder, or making sure the strongest channel is active.  
• Low reminder response rate — review your message templates; make the wording shorter, clearer, and more action-focused.
• SMS confirmation strongest — make sure SMS is enabled for the right appointment types, providers, and locations, and lean on SMS for high-risk appointments.
• One location much higher — review that location's reminder settings, templates, and timeline assignments; it may need different timing or stronger coverage.
• One provider/resource much higher — review the provider's reminder permissions; those appointments may need a different channel mix or an earlier reminder.
• Low cancellations but high no-shows — patients may not be getting enough notice or chance to respond; move the reminder earlier or add a second one.
• Low registration rates — include paperwork or registration access in reminder settings where appropriate, and make sure templates clearly state what the patient needs to complete before the visit.

Best practice for making changes

Make one change at a time when possible, give it enough time to generate usable data, then return to the dashboard and compare no-show rate, patient reminder response rate, and channel specific confirmation rates. This makes it much easier to see which adjustment actually helped.