Overview

Phonetic pronunciation tells the automated voice how to say a location or provider name more naturally in phone call reminders. It does not affect how the name appears in text or email reminders — those use the Friendly Name instead. If the Phonetic Name field is left blank, the system falls back to the regular name.

Before you begin

• Access to Config > Reminders > Locations and/or Config > Reminders > Resources.

Update the phonetic name for a location

1. Go to Config > Operational Setup > Locations.
2. Find the location you want to update.
3. Click Edit.
4. Open the Location Details tab.
5. Find the Phonetic Name field.
6. Enter the pronunciation the call system should use. (Example: instead of OU Health, enter a version that's easier for the voice system to read correctly.)
7. Click Save.

Update the phonetic name for a provider or resource

1. Go to Config > Operational Setup >Resources.
2. Find the provider or resource you want to update.
3. Click Edit.
4. Open the Reminder Information tab.
5. Find the Phonetic Name field.
6. Enter the pronunciation you want the automated call to use. (Example: spell Dr. Nguyen in a way that helps the system pronounce it correctly.)
7. Click Save.

Best practice

Spell the name the way you'd want a voice assistant to say it. After saving, use the Test Panel to place a sample call and confirm the pronunciation sounds right.

Troubleshooting

• If the call says the name wrong even after updating, then confirm you edited the Phonetic Name field (not the Friendly Name) and saved. A blank Phonetic Name falls back to the regular name.
• If text or email reminders show an unexpected name, then note those use the Friendly Name, not the phonetic one — updating phonetics won't change them.