Upload a Document

Creation date: 6/10/2026 12:36 PM    Updated: 6/10/2026 12:36 PM

Overview

This article helps you upload a document into Practice Inbox. You may need this when a file was received outside the fax or email pipeline and needs to be worked in the inbox.

Before you begin

  • You need the file on your computer.
  • You need to know which inbox should receive the file.

Steps

  1. Click Inbox.
  2. Click Upload.
  3. Select an inbox in Select an Inbox.
  4. Turn on Split this upload if you want the system to create multiple documents from one file.
  5. Select the page interval if you turned on Split this upload.
  6. Drag the file into the upload area or click the upload area to choose a file.
  7. Review the file list.
  8. Click Upload.
  9. Wait for the upload and document creation to finish.

Troubleshooting

  • If Upload is disabled, then select an inbox first.
  • If the upload fails, then check the file type and file size.
  • If you see a file type error, then use a PDF, PNG, JPG, JPEG, or TIFF file.
  • If you see a file size error, then reduce the file to under 200MB.
  • If you see a file count error, then upload no more than 15 files at one time.